HOW TO HIRE THE RIGHT CONSULTANT FOR YOUR LEAKY ROOF
It’s bound to happen at some point. You move into a new home and boom, the roof is beginning to leak. Now what do you do? Well the first step is hiring a really good Phoenix roofing consultant/contractor to come take a look.
This step is kind of like going on a date after a long period of time. Both of you are trying to make a good impression on one another. You don’t want to let the crazy out of the bag too soon. It can be quite scary.
Same thing goes for a consultant for a leaky roof. You want everything to be just right. You also don’t want to make the wrong choice. Below I have a few simple tips on how to get you guys over those gut pangs.
Here’s a little hint. Most contractors/consultants are going to only show you the references that wing their praises. It’s like making a good first impression a date. You don’t want someone to hear from the crazy ex who had their own bag of crazy to start with. Same rules apply here.
Here are some tips to get the best of both worlds for the references
1) Ask for a definitive timeline. The longer the guy has worked with one of his previous clients, the more chance you have of getting someone good.
Ask for those clients that he has worked with for over five years. This should give you more leverage with the references.
2) Every reference he gives you, call them. Find out for the horse’s mouth if the guy is really as good as he says he is. If any one of the clients raises a red flag to you, call the guy out on it. Find out why it happened. Hear the contractor’s side of the story out. If he’s honest and forth-coming about what happened, it might work out. If you notice some ambiguity and tension, you might want to call someone else.
3) Always talk to someone who has worked on similar projects as yours in the past. It makes no sense to hire someone who has no clue as to what he is doing. If he tells you he has never done something like this before, you better believe him. You also need to take it as a sign that you need to choose someone else.
THE ROOFING MANUFACTURER’S NUMBER SHOULD BE IN YOUR SPEED DIAL
Give this guy a call in your area. See what he has to say. Find out who he recommends. If the manufacturer tells you to stay away from someone, you better listen to him. Inquire about a list of applicators that the guy has worked on in the past. If the manufacturer is a legit on, he should have this information in his files.
You may not have authorization to view these files, but they have authorization to keep you informed. You have to ask though. He is not just going to give out this information that freely.
Find out how long the guy was given access on certain projects. Same rules as above apply here too. The longer the time he was granted access, the more reliable he is.
THE SIT DOWN PROCESS
This step is very crucial. Don’t just hire someone without talking to him first. Treat it like a job interview. You are the boss and he is the employee. This is the part where you need to be professional.
This is not the time to be shy and shield yourself away. Be honest and forthcoming with the guy. If he is as legitimate as he says he is, than he will give the same energy back to you.
Ask him questions like this:
- How long have you been doing this?
- How knowledgeable is he in this area of roofing?
During this process, you might want to keep your eyes out for the following factors.
1) IS he being honest with you? Are you just getting sales lines being thrown back in your face? In other words, is he reading from a script or from his heart and experience?
2) Do you feel comfortable with him?
One thing you can do is show him preliminaries of what someone else did for you. Ask him for his input. This is a good way to gauge if he really is who he says he is, or if he is just feeling his way through the process.
Disclaimer: If you do show him what the competition said and did, remove the names, company and pricing. Theft is a major issue in this industry. I don’t want to see you contribute to that, by making some bone-head move.
SOME FINAL THOUGHTS ON THIS PROCESS
Always compare apples to apples. Some clients like to compares apples to hand grenades or oranges. This will not work. If someone is offering a much lower price, you need to find out why. There might be a lack of attention to detail. Materials might be missing. It’s up to you to find out the where, what, why and how.
In this case, you have to resort back to the little child in you. Ask the hard questions. What looks good on the outside, might not be so appealing on the inside. I have been there myself many, many times.
Learn from my mistakes and what other customers have done in the past. If the guy is good, than he will explain everything to you. If the guys is acting shady in any way, you should be looking elsewhere.